Why Listening Helps

My job involves dealing with people from walks of life. Some of them are good listeners and others are not. This post is mainly about the later. After having sorted out emailing issues fo a customer for the second time I recieve yet anothe call that the machine is crashing.

This is where the listening bit comes in. Attempting to send 215MB email atttachments will cause your computer to have a hernia. The said person has been told twice and most likely will be told again tomorrow and be charged for the privilege. muhahahaha (maniacal laughter)